Mental health crisis & emergency contacts in Surrey

Talking Therapies are not a crisis centre

If you feel that you need urgent help to be able to keep yourself or others safe it is important to contact your GP.

Outside of GP hours, the following crisis support is available.

If you are concerned about yours or someone else’s immediate safety, then call 999 for emergency services.

Crisis Helpline: In times of crisis or distress please call: 0300 456 83 42

There is a SMS texting facility for people who are deaf or hard of hearing: 07717 989024

Textphone calls for people who are deaf or hard of hearing are supported through the Text Relay Service by calling: 18001 0300 456 83 42

When is the Crisis Helpline Available?

5.00pm – 9.00am Monday to Friday, with 24 hours cover at weekends including Bank Holidays.
If the lines are engaged your call will be diverted to an answer-phone which will enable you to leave your contact details and someone will call you back within 30 minutes.

In-hours the phone will be answered by staff based in the Redhill Crisis House but your call will be directed to the respective day time Community Mental Health Team / Service who can provide support and undertake a crisis screening assessment role.

Samaritans freephone: 116 123 or email: jo@samaritans.org

Surrey Safe Havens

The Safe Haven project provides an alternative to A&E for adults with (or developing) mental health problems in the North East Hampshire, Farnham and Surrey Heath areas. We offer a safe, supportive and therapeutic environment, promoting independence, opportunity and recovery in the community.

Epsom Safe Haven
The Larches, 44 Waterloo Road, Epsom, KT19 8EX, open Monday – Sunday, 6pm-11pm for face-to-face support during a mental health crisis.

Guildford Oakleaf Enterprise
101 Walnut Tree Close, Guildford, GU1 4UQ

Redhill Wingfield Resource Centre
St Annes Drive (off Noke Drive) Redhill, RH1 1AU 

The Wellbeing Centre
121-123 Victoria Road, Aldershot, GU11 1JW
Monday – Sunday, 6pm-11pm for face-to-face support during a mental health crisis.

Woking
The Prop, 30 Goldsworth Road, Woking, GU21 6JT
Monday – Sunday, 6pm-11pm for face-to-face support during a mental health crisis.