As a provider of NHS care, DHC is required to prepare an annual Quality Account.
Our Quality Account is a report that provides information about the quality of services we deliver to patients and how we have worked to improve these. The quality of services is measured by looking at patient safety, the effectiveness of patient care and patient feedback. Through an enhanced governance framework and rigorous monitoring of our processes and the experience of patients across all our services, DHC aims to continually improve and innovate.
We are very pleased that our latest Quality Account has just been approved by Surrey Heartlands CCG. We would like to pay tribute to all our teams for their part in helping DHC maintain high standards across the board whilst adapting to the challenges posed by COVID-19.
We are especially proud that during these challenging times, we have been able to maintain focus on integrating mental health services into the GP practices in the DHC GP Federation. On average, 40% of all GP appointments contain a mental health element but it can be difficult to explore treatment options in a regular GP consultation. First Contact Psychotherapy Practitioners work as part of the practice team and offer extended appointments to assess common mental health problems and direct the patient to appropriate support.
“Overall, Surrey Heartlands CCG believes that DHC has maintained their focus on improving quality of care, patient experience/satisfaction and look forward to continuing to work with DHC to deliver high quality services.”Extract from the Commissioner Statement, NHS Surrey Heartlands CCG