As a provider of NHS care, DHC is required to prepare an annual Quality Account for submission to Surrey Heartlands Care Commissioning Group (CCG) who is responsible for planning and buying health services for our local population.
Our Quality Account is a report that provides information about the quality of services we deliver to patients and how we have worked to improve these. The quality of services is measured by looking at patient safety, the effectiveness of patient care and patient feedback. Through an enhanced governance framework and rigorous monitoring of our processes and the experience of patients across all our services, DHC aims to continually improve and innovate.
We are very pleased that our latest Quality Account has just been approved by Surrey Heartlands CCG. We would like to thank all our staff, clinical teams and GP practices for pulling together to meet significant challenges posed by Covid-19 whilst striving to achieve such high standards of patient care.
“Surrey Heartlands CCG believes that DHC has maintained their focus on improving quality of care, patient experience/satisfaction and look forward to continuing to work with DHC to deliver high quality services.”Extract from the Commissioner Statement, NHS Surrey Heartlands CCG
The CCG commended DHC Talking Therapies for adapting to changes brought about by the Covid-19 pandemic and providing over 90% video and telephone appointments and treatment therapies. as well as for integrating talking therapies into Primary Care in our local area.